Legal disclosures

The dry required documentation or else our lawyer gets angry

Updated on january 14th, 2026

1. Privacy Policy

BTS Technology Group LLC (“we,” “us,” or “our”) operates https://btstechgroup.com (the “Site”). This policy informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

Data Collection & Storage

We prioritize a “Security First” architecture. We do not store sensitive client credentials, server logs, or financial data directly on our website servers.

  • Credentials: All client passwords and secrets are stored using Keeper Security, utilizing zero-knowledge, full AES-256-bit encryption.

  • Server Management: System logs and remote monitoring are managed via NinjaRMM, protected by Multi-Factor Authentication (MFA).

  • Financials: Payments and accounting are processed via Wave and Stripe. We do not store credit card numbers or bank details on our local infrastructure.

Third-Party Services

To provide our services, we utilize the following trusted third-party providers:

  • Google Analytics: For website traffic analysis.

  • Page Math SEO: For search engine optimization.

  • Jira ITSM: For intake and management of client support requests.

  • Stripe/Wave: For secure invoicing and payment processing.

Cookies

Our site uses cookies to improve user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

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2. Terms of Service

By accessing this website, you agree to be bound by these Terms of Service and all applicable laws and regulations in the State of Florida.

Scope of IT Consulting Services

BTS Technology Group LLC provides IT consulting and managed services. While we offer 24/7 Support, specific response times (SLAs) and the scope of covered technical issues are strictly governed by the individual Service Level Agreement (SLA) or Master Service Agreement (MSA) signed by the client prior to the commencement of work.

Limitation of Liability

In no event shall BTS Technology Group LLC be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our Site or services provided, even if we have been notified orally or in writing of the possibility of such damage.

Client Responsibility

Clients are responsible for maintaining the confidentiality of any access credentials provided for the Jira ITSM portal or other support tools.

3. Support & SLA Disclaimer

THESE TERMS ARE SUBJECT TO INDIVIDUAL CONTRACTUAL OBLIGATIONS AND TERMS AGREED UPON BY THE CLIENT AND ARE NOT TO BE INTERPRETED AS A BLANKET POLICY ACROSS CLIENTS

Important Note on Support: Website visitors and prospective clients should note that “24/7 Support” refers to the availability of our intake systems (Jira ITSM). Guaranteed response windows, “emergency” labor rates, and hardware/software coverage limits are defined solely within the client’s signed contract. No technical support provided via this website or Jira portal constitutes a warranty unless specifically outlined in a signed agreement.

Contact information

For questions regarding these legal terms, please contact us at:

BTS Technology Group LLC

Email: [email protected]

Website: https://btstechgroup.com

Jurisdiction: Florida, USA – Pinellas County